Credits

Credits are the currency that powers your AI interactions in ModelMonkey. Every time you ask ModelMonkey to analyze data, write formulas, or make changes to your spreadsheet, credits are consumed.

Unified across platforms

Your credits work in both Google Sheets and Microsoft Excel. One subscription, one credit balance—use ModelMonkey wherever you work.

Why credits?

ModelMonkey uses advanced AI models from Anthropic (Claude) to understand your requests and work with your spreadsheets. Each AI request has a real cost—we pay our AI provider based on usage, plus we need to cover infrastructure and development costs to keep improving ModelMonkey.

As a bootstrapped company, we've designed our credit system to be transparent and fair: you pay for what you use, and we pass through the AI costs while keeping ModelMonkey sustainable and independent.

Credits are deducted in real-time as ModelMonkey processes your requests. Here's how it works:

Cost-Based Deduction

As the AI reads your request and generates a response, we track the underlying cost based on the number of tokens (words and characters) processed. Credits are deducted when cost thresholds are crossed:

• 1 credit is deducted when the request cost reaches 2 cents
• 1 more credit is deducted when the cost reaches 10 cents

Most simple requests cost less than 2 cents and use just 1 credit. Longer conversations with extensive back-and-forth may cross additional thresholds.

Tool Usage

Certain features have additional credit costs. When you ask ModelMonkey to search the web, 1 extra credit is deducted for that capability.

You can view your credit balance in the Account page within the ModelMonkey sidebar:

1. Open the ModelMonkey sidebar in your spreadsheet
2. Click the settings menu (gear icon)
3. Select "Account"

The Account page displays:

Credit Usage Bar - A color-coded stacked bar showing your credits from different sources. Green represents subscription credits, orange for welcome credits, and blue for upgrade credits. The bar shows both used and remaining portions.

Credit Sources - Below the bar, each credit source is listed with its name, expiry date, and remaining balance. Sources expiring soon are highlighted in red or orange as a warning.

Plan Information - Your current plan name and when your credits reset.

Credits come from different sources, each with their own expiration rules:

Subscription Credits - Credits from your monthly subscription renew each billing cycle. Unused subscription credits expire at the end of your billing period.

Trial Credits - During your 14-day free trial, you receive credits that last for the duration of your trial period.

Welcome Credits - Promotional credits granted when you sign up, typically expiring 30 days after being granted.

Upgrade Credits - When you upgrade your plan mid-cycle, you receive prorated credits for the remainder of your billing period.

ModelMonkey automatically uses credits that are expiring soonest first, helping you get the most value from your balance.

When your credit balance reaches zero:

Input is disabled - The send button becomes grayed out and you cannot submit new requests until you have credits.

Friendly notification - You'll see a message with a link to upgrade your plan and get more credits.

In-progress requests may stop - If you run out of credits while a request is being processed, it will be stopped.

Work is preserved - Your spreadsheet data and conversation history remain intact. Once you have credits again, you can continue right where you left off.

Immediate restoration - As soon as new credits are added (through subscription renewal or upgrade), you can resume using ModelMonkey immediately.

There are several ways to get more credits:

Subscription Plans - Each ModelMonkey plan includes a monthly allocation of credits that renew automatically. Higher-tier plans include more credits for power users.

Plan Upgrades - If you frequently run out of credits, consider upgrading to a plan with a higher monthly allocation. When you upgrade mid-cycle, you'll receive prorated credits immediately.

Manage Your Plan - If you already have a subscription, click "Manage Plan" in the Account page to view your options.

For detailed information about credit allocations and plan options, visit our pricing page.